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Everything you need to make an informed
decision about your next car rental. |
Frequently Asked Questions About How to Rate Agencies
This section details how you can utilize the powerful Car Rental Express Consumer Reliability Index™ to rate member car rental agencies. The Consumer Reliability Index™ is another part of the Car Rental Express advantage, giving you all the information you need to make an informed decision about your next car rental.
- How Do You Rate Car Rental Express Member Car Rental Agencies?
- Where and How is Car Rental Express Consumer Reliability Index™ displayed?
- How Will Your Survey Responses Be Used?
- What is the Car Rental Express Privacy Policy?
- How Often Can an Agency Be Rated?
1. How Do You Rate Car Rental Express Member Car Rental Agencies?
There are 3 possible ways to rate agencies on Car Rental Express:
- If you have recently rented a vehicle through Car Rental Express, you will receive an email the day after your rental term is finished. This email will invite you to rate your rental experience with our member agency.
- Visitors to Car Rental Express can rate a member agency
- Member agencies may invite customers to complete the Car Rental Express Consumer Reliability Index™ survey, even if the renter has not booked through www.carrentalexpress.com
2. Where and How is the Car Rental Express Consumer Reliability Index™ displayed?
Car Rental Express Consumer Reliability Index™ Survey results are displayed in a variety of locations on Car Rental Express. Each company receives an overall rating, which is an average of 9 ratings questions and is displayed prominently wherever that agency is specifically mentioned.
The questions test the categories of
- Promptness
- If a Rate Quote was Honored
- Staff Knowledge
- Courteousness
- Vehicle Availability
- Vehicle Satisfaction
- Overall Satisfaction
- Value
- Overall Recommendation
In addition, you can provide additional comments, which are not displayed online, but are provided to the relevant agency with the rest of the ratings data.
The Consumer Reliability Index™ is viewed as a series of stars, with "Outstanding" having a rating of 5 stars, dropping to only one for "Unsatisfactory." These are averaged in a numerical score, which results in the overall rating.
3. How Will Your Survey Responses Be Used?
All survey responses will be used to generate overall Consumer Reliability Indexes™ and averaged itemized scores visible to online viewers. Your opinion counts at Car Rental Express.
In addition, the survey responses are released to the specific agency concerned for the express purpose of customer feedback. The agency is encouraged to read the survey responses, and correct any obvious problems. Since the rental agency is not provided with a name or any contact information there can be no direct response to you concerning the survey. Your privacy is guaranteed.
4. What is the Car Rental Express Privacy Policy?
At Car Rental Express, it is understood that your personal information is simply that: personal. Car Rental Express ensures that your information is not distributed for any reason except to share it with the rated agency on an anonymous basis and to allow the survey responses to be aggregated with other ratings of the same agency to formulate the agency's overall Car Rental Express Consumer Reliability Index.™
For emphasis: your personal information is never shared.
5. How often can an agency be rated?
An invitation to rate an agency is sent to all renters as frequently as they reserve through Car Rental Express.
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